Shipping Policy

Market Area

Due to the limitations of our logistics warehouses, our products on the comfneat website are only available for orders in the United States for the time being.

Shipping Time

  • For In-Stock item,  generally it will take 24h for us to process your order.
  • After we processed the order, then for You will receive an email containing the tracking number of the product, which you can use to track your express delivery. 
    1. - Economy shipping orders will take around 4-7 business days to arrive.
    2. - Standard shipping orders will take around to 3-4 business days to arrive.
    3. - The above estimated time excludes following areas: Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, U.S.Virgin Islands. Please consult shopify@xm-eastal.com before placing your order for the exact delivery time.

Shipping Fee

  • Totally Free for orders over $45 for the U.S customers.
  • We will charge you $4.90 (economy shipping)/$6.90 (standard shipping) for orders less than 5 pounds for the U.S customers.
  • For orders over 5 pounds, we will charge US customers $9.90 (Economy Shipping) / $14.90 (Standard Shipping).

Incorrect Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please write to us at shopify@xm-eastal.com as soon as you place your order.